Return & Refund Policy
We want you to feel completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
Returns & Eligibility
We accept returns for unused and unopened products within 14 days of delivery. To be eligible for a return, items must be:
Unopened, unused, and in their original packaging.
Free of any signs of wear or damage.
Accompanied by proof of purchase (order confirmation or receipt).
Due to hygiene and safety reasons, we cannot accept returns or exchanges on:
Skincare, makeup, and beauty tools that have been opened or used.
Herbal products, teas, and consumables.
Custom or personalized items.
How to Request a Return
To initiate a return, please email christinalouisecerone@gmail.com with:
Once your request is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds & Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed back to your original payment method within 5-10 business days.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will replace the item or issue a refund at no extra cost to you.
Exchanges
We only offer exchanges for incorrect or damaged items. If you would like a different product, we recommend placing a new order and requesting a return for the original item (if eligible).
Final Sale Items
Certain items are final sale and cannot be returned or exchanged, including:
If you have any questions or concerns, feel free to reach out to us at christinalouisecerone@gmail.com. We are happy to help!
